When we ship
Orders ship sometime between Sunday and Wednesday, so live bugs don't sit in a carrier facility over the weekend. We don't promise a ship date or a delivery date. We send tracking by email or text when the carrier scans your box.
Weather
If heat, cold or a storm on the route puts live bugs at risk, we may hold your order until it's safe to ship. We tell you by email or text when we do.
Live arrival guarantee
Open your box as soon as it arrives. If bugs arrive dead, email clear photos or video of the dead bugs to andres@thebugcartel.com within 1 hour of delivery or pickup. If the claim qualifies, we resend the order once at no cost. If it doesn't, we can't offer a replacement, refund or credit.
A claim qualifies when the box was received on the first delivery attempt, or picked up the same day from a hold-for-pickup location. It doesn't cover a box left outside, a late pickup, a wrong address, or carrier problems outside our control. Give us a correct address and bring the box inside as soon as it's delivered. We don't take returns of live insects or give cash refunds on them. Full terms are in our refund policy.
Where we ship
The 48 contiguous states and Washington, DC only. We don't ship to Alaska, Hawaii or US territories.
We can't ship dubia roaches to Florida. Florida's Department of Agriculture and Consumer Services lists them as a prohibited import. Every other feeder ships to Florida.