Shipping

A plain cardboard parcel passing from one person's hands to another's indoors, in front of a bright window
What to Do When Your Feeders Arrive
An unpacking routine for live feeder insects: what to check before opening the box, the first ten minutes, rehousing by feeder, and when to feed out. Read more...
A round dial thermometer mounted on a green wooden window frame, half buried under fresh snow, against a plain white sky
Shipping Feeder Insects in Summer and Winter
How heat and cold act on feeder insects in transit, why cold kills slowly and heat kills fast, and what you can still control at the delivery end. Read more...
Hands packing shredded wood wool into an open cardboard shipping box, with a roll of red FRAGILE tape on the table beside it
How Live Insects Are Shipped
A plain account of how live-insect shipments are built: the packing layers, why ventilation matters, and what a sealed box still cannot protect against. Read more...
Two soft plastic gel cold packs lying flat on a white surface, printed with blue text and a snowflake pattern
Heat Packs and Cold Packs, Explained
What a shipping heat pack and a gel cold pack actually do, what their hour ratings mean, and why the insulated box does more of the work than either. Read more...
A crushed cardboard parcel with an orange FRAGILE label, left on a stone doorstep with one corner pushed inward
Dead on Arrival: What to Do First
How to tell dead feeder insects from dormant ones, and what to record before you disturb the box. Our shipping page sets out the live arrival terms, including the 1... Read more...